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Warranty, Liability Waiver, and Return Policy

 

Maxford USA guarantees our kits to be free from defects in material and workmanship at the time of purchase.  All of our products have been inspected in our factory and are checked again when shipped from our warehouse.

However, Maxford USA cannot directly control the materials you may use nor your final-assembly process.  Therefore, Maxford USA can NOT in any way guarantee the performance of your finished model airplane.  Furthermore, in purchasing this product, you (the buyer or user of this product) exempt, waive, and relieve Maxford USA from all current or future liability for any personal injury, property damage, or wrongful death, and if you (the buyer or user of this product) are involved in any claim or suit, you will not sue Maxford USA or any of its representatives.

If you do not fully accept the above liability and waiver, you may request a return merchandise authorization number (RMA#) as explained in item 2, below.

If you think there is a missing part or any shipping damage, please read our after-sales service and return policy as outlined below.

  1. Inspect your order upon delivery for any shipping damage or missing part.  If you find a problem you must contact us within 10 days from receipt of your purchase by calling (562) 529-3988, Monday through Friday, except holidays, between the hours of 9:30 AM and 5 PM Pacific time.  During this telephone conversation, and with your support, we will determine how to resolve your concern.   (Note:  Maxford USA Li-Po batteries are sold without warranty and are not eligible for return or credit.)
  2. Any on sale or discount item are final sale, cannot retrun or exchange.
  3. To request an RMA#, call (562) 529-3988, Monday through Friday, except holidays, between the hours of 9 :30 AM to 5 PM Pacific time.  If we elect to issue you an RMA#, you must clearly mark this RMA# on the outside of the package.  (No return or exchange will be authorized after 10 days from the date of your receipt of the product; any package delivered to us without a Maxford USA RMA# is subject to being returned to the sender, as received, with return postage payable upon delivery.)  Returned merchandise must be in its original condition as received from Maxford USA, with no assembly or modification, in the original packing materials, complete with all manuals and accessories.  Return shipping and insurance charges must be prepaid by you, the buyer.
  4. Discounted items are final sale, no return will be accepted.
  5. Returned merchandise that is accepted by Maxford USA for credit is subject to a 10% to 20% restocking fee (the final amount will be determined by Maxford USA upon receipt and examination of the returned merchandise).

                   Return Address:

Maxford USA
15939 Illinois Ave. #B
Paramount, CA 90723


(IMPORTANT:  If issued by Maxford USA, print
 the RMA# on the package near the above address.)